Return Policy

PEACE-OF-MIND/SATISFACTION

We pride ourselves in our quality of care, attention to detail, professionalism and optimizing our client’s experience. If you are in any way concerned with your order upon inspection/delivery/collection, please inform Sweet Tooth Shoppe through thebakingdoctor1@gmail.com, within one 24 hours of delivery/collection. Include the reasons why you are concerned and any supplemental photographs. This will allow us to address it in a timely manner.

REMEDY/RESOLUTIONS

While we do not offer refunds/exchanges after delivery of your order, we will ensure we work with you to find the best remedy.

At our discretion, resolutions may include:

  • a remake;

  • a percentage off of your next order; or,

  • Sweet Tooth Shoppe credit to be applied towards a future purchase with us. As taste and texture are subjective, we will not offer credit, money back, or a percentage off, for these as reasons.

DELIVERY/COLLECTIONS

Clients are responsible for supplying the correct delivery address information. Before you proceed to finalize payment and to select a delivery time, you will be required to acknowledge that someone will be there to accept the order during the available delivery time slots. We are not responsible for items left unattended. If there is no access to the building, your order will be returned to Sweet Tooth Shoppe. We will notify you and you will have 4 hours to collect the order. If you are not present upon delivery and do not collect the order upon designated time, within four hours thereafter, as determined by Sweet Tooth Shoppe, we will not refund the order.

  • Inspect your dessert(s) on collection. Once order delivery is complete and out of our possession, we assume that you are happy with the finished design(s) and Sweet Tooth Shoppe is no longer responsible, should damage occur during transport or thereafter.

  • Ensure that your vehicle has a flat surface and is clean and tidy. Desserts are fragile. Drive slowly and ensure that your dessert boxes cannot move around in the vehicle.

  • We will always endeavour to deliver within the given time slot, however, delivery timings can not be guaranteed when dealing with unforeseen situations en route, such as traffic and accidents. While we will ensure we communicate with you should we anticipate a delay, we will not issue a refund, as a result.